L E S S O N B E E

Product Support Specialist

Description

Lessonbee Inc. is building a future where health and wellness are at the center of classroom instruction, and students have access to the lessons they need for success in school and in life. Our transformative health education platform and adaptive digital curriculum are democratizing health and sex education by making comprehensive, culturally responsive, medically accurate, and skills-based health education possible for every student in the US and beyond.

We’re a small team doing big things in edtech, and were recently featured in TechCrunch, Forbes and Fast Company. Our values are authenticity, bravery, creativity, diversity, and clarity. As we enter the next stage in our business, we’re looking for a proactive Product Support Specialist to ensure our users have the best learning experience possible and continuously seek ways to improve our product excellence in the market. In this role, you will develop in-depth knowledge of the product to help unravel customer problems and provide working solutions; create customer onboarding material, and; collect measurable data from users to support product development. The ideal candidate is obsessed with understanding our users’ needs, and has a strong desire to improve the health of individuals and society at large.

Responsibilities

  • Develop systems to streamline the support process and evolve from reactive to proactive product support
  • Communicate with prospects, leads, and users through email, phone, chat and web conference
  • Become a product expert, collecting and analyzing data to influence product roadmaps and the prioritization of product features
  • Assist with product adoption needs ranging from user activation to product demonstrations
  • Manage technical issues and provide guidance on resolution to relevant internal teams
  • Plan, coordinate and manage launch and adoption activities for key product features and platform changes
  • Create product support resources including articles, videos, lessons, and webinars
  • Actively seek and capture testimonials in video format for sales and marketing use

Requirements

  • Minimum 1-3 years of customer/product support experience in a SaaS environment or equivalent classroom technology experience
  • Familiarity with product excellence principles and demonstrable experience using common product support tools, including Hubspot, Intercom, and screen recording technologies
  • Ability to communicate effectively through all channels; chat, phone, email, and video conference
  • Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance
  • Patience, attentiveness, ability to handle ambiguity, and goal-orientation

Employment Requirements: Must be authorized to work in the U.S. without restrictions

L E S S O N B E E - Product Support Specialist

Este sitio web utiliza cookies propias y de terceros para garantizar la mejor experiencia de navegación posible y ofrecer contenido de su interés. Si lo permites, pulsa el botón «Entendido». Para más información, consulte nuestra Política de Cookies.